Privacy Policy

Effective Date: October 23, 2026

Veloryn Health, LLC (“Veloryn Health,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website, velorynhealth.com, and related administrative and telehealth support services.

This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights that may be available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Veloryn Health website and through related administrative services, including appointment scheduling, online forms, communications, payments, customer support, and telehealth coordination.

Veloryn Health provides administrative, technology, scheduling, payment, vendor-management, and support services. Clinical services are provided by appropriately licensed healthcare providers or treating clinical practices.

Protected health information handled by a healthcare provider or by Veloryn Health on behalf of a healthcare provider may also be governed by the applicable Notice of Privacy Practices and federal or state medical privacy laws.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Full name, date of birth, mailing address, email address, and telephone number
• Account registration and login information
• Appointment and scheduling information
• Information submitted through consultation, intake, contact, or eligibility forms
• Health, treatment, medication, symptom, lifestyle, and medical-history information that you choose to provide
• Payment, transaction, billing, and refund information
• Messages, emails, text messages, support requests, and other communications
• Consent records, acknowledgments, and electronic signatures
• IP address, browser type, device information, operating system, and approximate location based on IP address
• Cookie data, website activity, referring pages, and interactions with our website
• Any other information you voluntarily submit or authorize us to receive

3. Health Information

Information submitted for healthcare services may be protected by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) or applicable state medical privacy laws when it is handled by a treating clinical practice or by Veloryn Health on behalf of that practice.

When HIPAA applies, protected health information will be handled in accordance with the applicable Notice of Privacy Practices and any business associate agreement between Veloryn Health and the treating clinical practice.

4. How We Use Information

We may use the information we collect to:

• Operate, maintain, and improve our website and services
• Create and manage user or patient accounts
• Schedule consultations, appointments, and telehealth visits
• Process intake forms, eligibility reviews, consents, and electronic signatures
• Support healthcare providers and telehealth operations
• Coordinate prescriptions, pharmacies, laboratories, shipping, and related services
• Process payments, refunds, recurring charges, and billing inquiries
• Verify identity, location, age, and eligibility for services
• Respond to questions, requests, complaints, and support inquiries
• Send appointment reminders, service updates, billing notices, and administrative communications
• Maintain medical, administrative, transaction, and compliance records
• Detect fraud, misuse, security incidents, and unlawful activity
• Protect our website, patients, providers, staff, and business partners
• Comply with legal, regulatory, licensing, reporting, and record-retention requirements
• Exercise or defend legal claims and resolve disputes

5. How We Share Information

We may share information when reasonably necessary to provide, operate, secure, or improve our services. Recipients may include:

• Treating healthcare providers and clinical practices
• Pharmacies and compounding pharmacies
• Laboratories and diagnostic service providers
• Telehealth and secure communication platforms
• Scheduling and appointment-management services
• Payment processors and billing service providers
• Electronic signature and document-management providers
• Cloud hosting, website, security, and technical service providers
• Customer support and communication platforms
• Analytics providers
• Shipping and delivery providers
• Legal, accounting, compliance, insurance, and professional advisors
• Government agencies, regulators, courts, or law enforcement when disclosure is required or permitted by law

When required by HIPAA, vendors that handle protected health information on behalf of a covered healthcare provider must enter into an appropriate business associate agreement.

Veloryn Health does not sell patient medical information.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, measure website traffic, understand how visitors use the website, improve content and performance, and protect against fraud or misuse.

You may configure your browser to block or delete cookies. However, disabling cookies may prevent certain website features from functioning correctly.

7. Emails, Telephone Calls, and Text Messages

When you provide your contact information, we may contact you regarding:

• Appointments and consultation requests
• Intake forms and required documentation
• Account, billing, and payment matters
• Lab, pharmacy, prescription, or shipping updates
• Customer support requests
• Changes to our services, policies, or legal terms
• Other administrative or service-related matters

Email and text message communications may not always be completely secure. You may request a different communication method by contacting us.

Marketing communications, when used, will be sent only as permitted by applicable law. You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.

8. Payment Information

Payments may be processed by third-party payment processors. Veloryn Health may receive transaction details such as the amount paid, transaction date, payment status, billing contact information, and limited payment-method information.

We generally do not directly store complete payment card numbers when payments are processed by an independent payment provider. Payment providers maintain their own privacy and security practices.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email service, electronic communication, or storage system can be guaranteed to be completely secure. You are responsible for protecting your login credentials, using secure networks when possible, and notifying us promptly if you believe your information or account has been compromised.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide healthcare support and administrative services
• Maintain medical, billing, consent, and transaction records
• Meet legal, regulatory, licensing, and compliance obligations
• Resolve disputes and process complaints or refund requests
• Prevent fraud and protect the security of our services
• Enforce our agreements and protect our legal rights

Some information may not be deleted when applicable medical-record, billing, tax, legal, security, or record-retention requirements require us or a treating healthcare provider to retain it.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how your personal information is used or disclosed
• Opt out of certain marketing communications
• Change your communication preferences
• Opt out of the sale or sharing of personal information where applicable
• Limit certain uses of sensitive personal information where applicable
• Exercise your privacy rights without unlawful discrimination

We may need to verify your identity before completing a request. A request may be denied or limited when information must be retained for healthcare, legal, billing, security, fraud-prevention, or compliance purposes.

Requests involving medical records or protected health information may need to be directed to the treating clinical practice and will be handled under the applicable Notice of Privacy Practices.

12. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, subject to applicable exceptions. These rights may include the right to:

• Know the categories and specific pieces of personal information collected
• Know the sources, purposes, and categories of recipients of personal information
• Request correction or deletion of personal information
• Opt out of the sale or sharing of personal information
• Limit certain uses or disclosures of sensitive personal information
• Be free from unlawful discrimination for exercising privacy rights

Depending on your interaction with us, we may collect identifiers, customer-record information, commercial information, internet or network activity, approximate geolocation information, professional information, sensitive personal information, and inferences derived from that information.

Protected health information governed by HIPAA and certain medical information governed by California medical privacy law may be exempt from some California consumer privacy requirements and will instead be handled under the applicable healthcare privacy rules.

13. Texas, Florida, and Other State Privacy Rights

Residents of Texas, Florida, and other states may have additional privacy, medical-record, telehealth, and consumer-protection rights under applicable state law.

We will honor applicable privacy rights after receiving and verifying a valid request. When state law provides greater protection than this Privacy Policy, the applicable state law will control.

14. Children’s Privacy

Our website and services are not directed to children unless a parent or legal guardian is using the website on behalf of a minor for whom services are legally available.

Do not submit information about a minor unless you are legally authorized to do so. Eligibility for services involving minors may depend on the minor’s location, age, parental or guardian consent, provider licensing, and applicable law.

15. Third-Party Websites and Services

Our website may link to or integrate with third-party websites, pharmacies, laboratories, payment processors, scheduling systems, telehealth platforms, and other services.

These third parties may maintain their own privacy policies and are independently responsible for their privacy and security practices. We encourage you to review their policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, privacy practices, technology, or legal obligations.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an updated policy becomes effective means that your information will be handled in accordance with the updated policy, to the extent permitted by law.

17. Contact Us

For privacy questions, communication preferences, or requests to exercise applicable privacy rights, contact:

Veloryn Health, LLC
2108 N St, Ste N
Sacramento, CA 95816
United States

Email: support@velorynhealth.com
Phone: 949 228 9805
Website: velorynhealth.com